1. Taxes are included in pricing?

The indicated prices include taxes range according the region. The good shipped out of greek region are free of taxes.

2. What is good delivery time?

The delivery for the new products in stock such as used products is 24 hours. About the new products which have to be ordered from aboard, the delivery time is between 1 and 5 weeks according the country of the sender.

3. The transportation cost is included in pricing?

The goods delivery in Thessaloniki region is free of charge, as long as the loading meters are less than 2 meters.

There is the possibility to dispatch the goods in your premises, after arrangement with a transportation company, by crane or by courier, according the volume and gross weight, under consignee’s expenses.

Goods travel at the consignee’s risk after the delivery to the transportation company indicated by the buyer.

4. Can I receive my order from Topfrost?

<pYou can receive your order, after arrangement from our central warehouse from Monday 09:00 – 16:00 free of charge.

There is the possibility to dispatch the goods in your premises, after arrangement with a transportation company, by crane or by courier, according the volume and gross weight, under consignee’s expenses.

Goods travel at the consignee’s risk after the delivery to the transportation company indicated by the buyer.

5. Which regions are covered by service?

About the refrigeration units, we provide service in all the greek regions.

About the rest products, the general term is that the service is provided at company’s facilities.

· About the goods under warranty.

➢ In case that the product arrives in Topfrost for operation control, there will be no charge for spare parts neither for the repair. The same holds for in case that the control agreed to do at the retailers facilities.

➢ In case that clients desire is to repair the product at his shop, then the cost for the technician visit is 30€ plus taxes, while the repair cost is 10€/hour such as the spare parts cost, if they are needed.

· About products without warranty

➢ In case that the products arrives in Topfrost for operation control, there will be repair cost (minimum charge 50€ plus taxes) and spare parts cost.

➢ In case that clients desire is to repair the product at his shop, then the cost for the technician visit is 50€ plus taxes, while the repair cost is 20€/hour, such as the spare parts cost, if they are needed.

6. Which are the payment methods?

Cash prepayment before the loading in case that the invoice amount will be less than 500€, otherwise bank deposit to the following accounts:

  • Eurobank: 0026.0125.81.0201020414 / Beneficiary: Α.Τσεκλίδης & ΣΙΑ Ε.Ε
    IBAN : GR5202601250000810201020414
    Bic / Swift: ERBKGRAA
  • Alpha Bank : 528 00200 200 3793 / Beneficiary: Α.Τσεκλίδης & ΣΙΑ Ε.Ε
    IBAN: GR9101405280528002002003793
    Bic / Swift: CRBAGRAAXXX
  • Pro Credit Bank / Beneficiary: Α.Τσεκλίδης & ΣΙΑ Ε.Ε
    IBAN: GR2811600000000001400159201
    Bic / Swift: PRCBGRAA

7. Can I have a look to the products live?

You can have a look from close all of Topfrost products, new and used, at our facilities lacated 15 minutes away from Thessaloniki town, at Lagyna region, near to new Egnatia road.

At 2.000 square meter Topfrost facilities you can find hundreds of new and used products in stock.

8. Are the Topfrost goods reliably?

Topfrost vision is to provide complete solutions in cooling and mass catering, super market shops, bakery shops and restaurants looking for:

  • European quality imported goods from Netherlands, Germany Italy and Turkey.
  • Competitive prices
  • Low consumption energy
  • Big variety of new and used products such as display coolers, food – ice cream freezers, wine coolers, supermarket coolers, stainless steel fridges, stainless steel units, blast chillers – shock freezers, salad bar – bain marie, bakery showcases, ice cream showcases, cold rooms, convection ovens, dishwashers – potwashers, ice makers, planetary mixers, dough kneader mixer, meat slicers, cheese graters, meat mincers, food processors, potato peelers, deep fryers, griddle – grill.

9. Can you deliver our order at our facilities?

The goods delivery in Thessaloniki region is free of charge, as long as the loading meters are less than 2 meters.

There is the possibility to dispatch the goods in your premises, after arrangement with a transportation company, by crane or by courier, according the volume and gross weight, under consignee’s expenses.

Goods travel at the consignee’s risk after the delivery to the transportation company indicated by the buyer.

10. Do the products have warranty, and for how long exests?

The new products warranty longs for 12 months, while the used products warranty longs for 6 months after the invoicing date.

About the ovens and dishwashers, its necessary to be installed by an authorized crew, so that the warranty exists.

They are out of warranty:
  • for the electrical, electronic and heating parts of the refrigerators (compressors units, heating resistance etc.) if the fault caused from external reasons, such as disbalance voltage caution or volt absence for this reason the user should provide for the correct installation.
  • for the damage caused from buck or or from transportation accident.

11. How should I install the unit in my premises and who should show me the operation?

  • Refrigerators freezers

    The installation of a full super market – butchery shop is achieved by our authorized crew (loading – unloading - installation) if applicable case cost.
  • Ovens – dishwashers

    The installation is achieved by our authorized crew in your premises costing 250€ per device.