Our general rule is that the company makes the product service in our premises.
Specifically apply the below.
Devices under warranty:
- There is no extra cost about repair or spare parts in case in case that the device arrives in our premises for operation control.
- If the repair cannot be restored at the client registered offices, then the company bears the cost of transportation(sending - receiving), repair and materials.
Devices out of warranty:
- If the device comes to our facilities there is no workload for the diagnosis but only the cost of labor and spare parts. The cost for the work of the technician 50 € / hour + VAT and the assistant 30 € / hour + VAT. Shipping cost (shipment-received) are under the cosigner expences .
- In case the customer wants the repair to be done at the headquarters of the end user, then the cost of the visit is 40 € + VAT and for each additional hour, for the work of the technician 50 € / hour + VAT and the assistant 30 € / hour + VAT.
The products warranty is valid until 12 months for the new and 6 months for the used after the invoicing date.
The warranty is not valid:
- for the electrical, electronic and heating parts of the refrigerators (compressors unti, heating resistance etc) if the fault caused from external reasons, such as disbalance voltage caution or volt absence for this reason the user should provide for the correct installation.
- for the refigerators after the installation or operation control from non authorized crew.
- for the damage caused from buck or or from transportation accident.